Refund & Cancellation Policy

Trav Pro
Effective Date: 24 November 2025

At Trav Pro, we strive to provide seamless travel experiences to all our customers. This Refund & Cancellation Policy outlines the terms under which bookings may be cancelled and refunds may be issued.

1. Cancellation by the Customer

• Cancellations must be requested through our official communication channels (email, website, or support number).

• Cancellation charges vary depending on the service provider (airlines, hotels, transport, etc.) and the time of cancellation.

• In most cases, the following terms may apply:

  • More than 30 days before travel: Up to 80% refund (after deducting service charges).

  • 15–30 days before travel: Up to 50% refund (after deducting service charges).

  • Less than 15 days before travel: No refund.

• Non-refundable bookings (as specified at the time of booking) are not eligible for cancellation or refund.

2. Cancellation by Trav Pro

• In the rare event that Trav Pro cancels a booking due to unforeseen circumstances (such as natural calamities, operational issues, or supplier cancellation), customers will be offered:

  • A full refund, or

  • An option to reschedule or choose an alternative service of equal value.

3. Refund Process

• Refunds will be processed only after receiving written confirmation of cancellation.

• Refunds will be credited to the original mode of payment.

• Refund processing time:

  • 7–14 business days, depending on bank/payment gateway policies.

• Service charges, convenience fees, and third-party charges are non-refundable.

4. No Show Policy

• If the customer fails to appear for travel or check-in without prior notice, the booking will be treated as a no show, and no refund will be provided.

5. Modifications & Rescheduling

• Any request to modify or reschedule a booking will be subject to availability and the policies of the service provider.

• Additional charges may apply.

6. Special Cases

Refunds and cancellations for special packages (festive, group, or promotional offers) may follow different terms, which will be communicated at the time of booking.

7. Contact Information

For any cancellation or refund-related queries, please contact:
Trav Pro Support Team
Email: support@travpro.com
Phone: +91-XXXXXXXXXX